Printer will not print

Received a rejection code while trying to dispense to a patient

Computer is locked up and will not respond to any prompts

Received TouchScript version 4.2 error codes #3040 and #3075

Received TouchScript version 4.2 error code #68 "DEVICE NOT AVAILABLE"

Touch screen will not respond to touch

Received Windows error "THIS PROGRAM HAS PERFORMED AN ILLEGAL OPERATION"

Possible Scenario: A document has locked up in the print spooler or in the printer's memory.

Resolution: Go into the printer's folder by selecting START, SETTINGS, PRINTERS. Open up your printer's window by double-clicking its icon. Select the Printer menu option and select PURGE PRINT DOCUMENTS. Close all open windows and shut down computer properly. Turn off the printer by unplugging the power cord from the back of the printer. Wait 10 seconds and plug the printer cord back in. Restart the computer by selecting START, SHUT DOWN, RESTART COMPUTER, YES.

Possible Scenario: The patient's card information is not correctly entered into the computer.

Resolution: Confirm the patient's card information against what you have listed in the computer. If incorrect, re-enter patient data and re-submit. If problem persists, call the specific insurance company's Payer Help Desk (phone number is located in your white payer binder). You will need to provide your NABP# and the patient's cardholder information. The Help Desk representative can review the claim, letting you know what information needs to be changed in order to successfully process the claim.

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Possible Scenario: The Windows operating system is stuck on a runaway process.

Resolution: Press and release (at the same time) the CTRL, ALT and DEL keys.

For the Windows 95 operating system you will choose the END TASK option to stop the process. Another window may pop up stating that this program is busy. Select END TASK again.

For the Windows NT operating system, a window will pop up with 6 different buttons to choose from. Select the TASK MANAGER button. The Windows NT TASK MANAGER will open. Make sure the APPLICATIONS tab is selected. If any of the listed tasks display STATUS is NOT RESPONDING, select that task (the line will appear blue). Select the END TASK button at the bottom of the screen. If busy, select END TASK again.

After performing these steps it is a good idea to properly shutdown and restart your computer by selecting START, SHUT DOWN, RESTART COMPUTER, YES. This will refresh the computer's resources.

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Possible Scenario: The computer's database has become corrupted.

Resolution: Go to the TOOLS area of TouchScript and select REPAIR DATABASE. After the repair is complete a screen will show up stating DATABASE REPAIRED SUCCESSFULLY. Select CONTINUE. Select COMPRESS DATABASE. Another screen will appear with the message DATABASE COMPRESSED SUCCESSFULLY. Select CONTINUE.

Received TouchScript version 4.2 error code #68 "DEVICE NOT AVAILABLE"

Possible Scenario: The modem is locked up or in use.

Resolution: Restart the computer by selecting START, SHUT DOWN, RESTART COMPUTER, YES.

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Possible Scenario: Screen has lost serial communications with the operating system.

Resolution: Shut down computer by selecting START, SHUT DOWN, SHUT DOWN COMPUTER, YES. Make sure that the cables are securely attached into the back of the computer and the back of the monitor. Restart the computer by pressing the power button.

Received Windows error "THIS PROGRAM HAS PERFORMED AN ILLEGAL OPERATION"